RETURN INFORMATION:
If you are not completely satisfied with the items on your order, you can return your item(s) for a refund or store-credit within 60 days from delivery date. We apologize for the inconvenience but we are unable to perform exchanges at this time.

How do I process my return?

Please follow these packing and return instructions to ensure prompt service:
  • Enter your E-Mail and Order Number in the form below, then select Find Order.
  • *NOTE: Your order number can be found in your confirmation/shipment email or the included order receipt.
  • Pack items in the original or appropriate packaging.
  • Attach the label and drop the package off at any UPS Store, UPS Access Point or hand the package to any UPS driver.

  • Packages returned from Hawaii, Alaska, APO/FPO or outside the USA cannot use the UPS return label from our website. Please contact us at support@supercasuals.com for assistance.

    Please see below for refund details.

  • What is your return policy?

    UNWORN CLOTHING OR FOOTWEAR:
    • Returned volume/bulk orders will be charged a 10% restocking fee.
    • Merchandise must be returned in new condition, unworn, unwashed, and resalable with original tags and packaging. If items are not received in resalable condition they will be returned at the customers' expense.
    • Refunds will be given on merchandise only. Original shipping charges are non-refundable.
    • If we have sent an item(s) in error we will reimburse your return shipping expenses and replace the item(s) at no additional charge.
    • We are not responsible for lost or damaged packages, and we encourage you to record your tracking number before sending it. Please keep the return tracking number until your account is credited.
    • Shipping fees for packages sent without a Super Casuals return label are not eligible for reimbursement.
    • Oversized and overweight items do not qualify for the return label.

    REFUNDS:
    • If item(s) is deemed defective we will promptly replace the item or issue a refund.
    • All refunds will be credited in the method of payment you used on the original purchase or applied to a Super Casuals e-gift card. Original shipping costs are non-refundable except due to a shipping error, shipping damage or manufacturer defect.
    • A small return shipping fee of $12.95 will be deducted from your refund when the prepaid label is used. This fee covers a portion of the return shipping label from you to us. The fee is waived if you choose to receive your refund in the form of a Super Casuals e-gift card.
    • All clearance sales are final. We cannot accept returns on clearance, special order, or customized items.

    DEFECTIVE MERCHANDISE:
    • Please contact us if you believe the merchandise you received is defective.
    • If item(s) is deemed defective we will promptly replace the item or issue a refund.

    WARRANTY:
    • All merchandise is warranted against manufacturers defects for 60 days, from date of receipt.
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    Super Casuals    52 Seneca St.    Geneva, NY    14456     1-800-535-1044     sales@supercasuals.com
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