How do I process my return?
If you want to return unworn item(s) for a refund please print and use our return form.
What is your return policy?
UNWORN CLOTHING OR FOOTWEAR:
- Merchandise must be returned within 45 days from the day it was received. There will be a 10% restocking fee for merchandise received after 45 days.
- Returned volume/bulk orders will be charged a 10% restocking fee.
- Merchandise must be returned in new condition, unworn, unwashed, and resalable with original tags and packaging. If items are not received in resalable condition they will be returned at the customers' expense.
- Refunds will be given on merchandise only. Original shipping charges are non-refundable.
- If you are returning non-defective merchandise for an exchange, it is the customer's responsibility to pay for the shipping of the goods back to Super Casuals. No other charges or fees will be applied to your order and you will receive free shipping for the item(s) you requested in exchange.
- Exchanged items sent to you will be shipped free.
- If we have sent an item(s) in error we will reimburse your return shipping expenses and replace the item(s) at no additional charge.
- If you return any items for a refund from an order that received Free Shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error or item defect.
- Please contact us if you believe the merchandise you received is defective.
- If item(s) is deemed defective we will promptly replace the item or issue a refund.
- All merchandise is warranted against manufacturers defects for 60 days, from date of receipt.