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are what our business was built on. Here's what our customers are saying about us...
Great customer service as far as I can see. Thank you it is much appreciated, as many companies like to "take your money and run" these days. Take care.
Shawn B., Madison, NH
I want to thank you somewhat late for your good service and selection. I ordered a pair of overalls to wear in Afghanistan and received them promptly and at a good price. I have to drive in open vehicle every morning and the temps average 10-15' until about 9am. These have made the work enjoyable instead of miserable. I will look to you in the future as my needs require. Thanks ,
Russell R., Camp Ripley, Tarin Kowt Afghanistan
Love Love Love your company! I ordered from you last year at Christmas time and got a great value in a very short amount of time. Even had an exchange and that was even smooth! Ordered again this week and once again you have outdone yourselves with your fast shipping! Not to mention the selection of big and tall sizes that you offer! Thank you so much!
Loralei P., Chillicothe, OH
I just wanted to say that this is my third year purchasing Christmas gifts from you and I have never been disappointed, your service is wonderful. I just used the $20.00 gift card that I received from you when I made my last purchase, that was such a nice "perk". Thank you again, Sincerely,
Barbara B., Amherst, OH
Thanks. You guys are great. Big help. I will remain a customer and pass your store on. Thanks again.
Jamie T., Manalapan, NJ
Hello, just writing to let you know that I received my order today. I actually placed the order yesterday afternoon and it was at my door when arrived home from work today, wow. Thank you so much for the great customer service, low prices and really fast delivery.
Jennifer R., Canandaigua, NY
Thank you for your very fast response. I most definitely will be shopping from you on-line store again and letting people know what a great company you have.
Margaret L., Severna Park, MD
Hello, I am just writing to tell your company what an amazing place I think you have. I had a nightmare situation with another online retailer who ran me all around the world to get a pair of pants and over a month later when they finally arrived in the mail they were the wrong size. We REALLY needed these coveralls, and because of the ackward size, they were impossible to find in any store, even near us (we are located in the Boston area). I called your store and spoke with the nicest salesperson I have ever dealt with, Joe. He personally went and checked to see if the store had the size and color I was looking for, which you did, and then told me to order them online and he would process the order right away. This is probably the first time in my life that a salesperson has done exactly what they promised. My order was processed within 15 minutes, and within 3-4 hours I already had a tracking number for UPS. I ordered them on wednesday and they are scheduled to arrive tomorrow, friday (yes 2 days later) and I just want to say that I think you have an amazing company, and with staff as helpful and friendly as Joe, you will go very far with your business. Thank you for everything you have done. ...a thankful girlfriend and her grateful plumber boyfriend who will really appreciate being warm during these Northeast snow storms with lined coveralls from your store. :)
Angela C., Haverhill, MA
Thanks for making it easy. I appreciate your customer service and will start buying all of my casual clothes at your site. Have a great day,
Kip B., Livermore, CA
Unfortunately I will have to cancel the order, my wife needs the shoes by the 4th of March. Thank you for the promt email, we will be shopping with your company again you have great prices and excellent customer service!! Thank You
Joshua M., Fpo, FPO AE
Thanks Steve I have to say, I really couldn't be more impressed with your customer support. Rest assured I'll be ordering from you in the future. Have an excellent day
Keith V., East Greenwich, RI
Steve, Thank you very much for everything. Even though we did not get the order, you costumer service is "top drawer". I have already passed great feedback to my friends and will keep you in mind for another order. Have a great day!!! [Editor: Item out of stock at manufactuer.]
Nicole M., Santa Cruz, CA
Thank you. I received my item and it was better than I expected. Your prices are the best on the net. You guys are great!!
Barry M., Denver, NC
Thank you very very much for your prompt reply and awesome assistance. I GREATLY appreciate you taking the time to sort out the mix up :) Have a very happy new year!
Liz B., Longmont, CO
Thanks so much! I have appreciated your professionalism, quick service, and assistance with finding the items I was looking for. This full refund was not expected, but standing behind your product will definitely cause me to consider your company the next time I make a similar purchase. Happy new year,
Jade B., Waupun, WI
Thank you for your prompt response. In the future I hope to order additional pairs of Muck shoes for family and friends--I love them! Your quick attention has restored my my confidence. Thanks again,
Bob D., Terre Haute, IN
Just wanted to thank you so much, Steve, for the acknowledgment of my return and for your prompt processing of the requested exchange. Your exemplary service is much appreciated! Regards,
Sue T., Redmond, WA
Just wanted to thank you for incredibly fast shipping!!! I think it was 2 days after I placed the order. WOW.
Howard B., Poughkeepsie, NY
Thank you for being prompt, courteous and professional. I am impressed and delighted at how customer centric you are. Pleasure doing business with you.
K.A., Jersey City, NJ
Thank you so much for your rapid reply. I have my son-in-law as my Secret Santa this year and my daughter informed AFTER I ordered the jacket that Cliff wanted the hood. Thank goodness, you saved the day. Cliff loves Carhart jackets, he lives in Carson City NV where they are expecting 14" of snow! Being that you are located in Geneva you know what snow is all about. Thank you again for your excellent service and we wish you a joyful Thanksgiving.
Dorothy W., Agoura Hills, CA
Fantastic. You are the best! My husband is walking around with a hole in the boot. Happy thanksgiving.
Jean Y., Shelton, CT
Just ordered with Ann! Thank you so much for your help and glad you had those in stock to go out today!! Excellent customer service by the way! ... Thank you so much!
Kim D., Cleveland, TN
I just spoke to someone about changing this from a size "8" to an "8.5". Thank you for making this change so promptly.
FYI. Before I purchased from you, I checked you out with the BBB and found that you have an A+ rating and no complaints in that last 3 years. That's very unusual any business, but especially for an internet business. Also, most companies on the internet NEVER let you speak to a human being, but I was able to reach someone in just a few rings. She was very friendly and fast. That kind of quality service, along with your excellent prices is a great combination. Please keep it up! I'm going to tell my friend about your website.
Gary W., Burtonsville, MD
Thanks for your fast delivery and the Carhartts are as described. I have given your name to alot of my friends and now I'll tell them to buy from you guys with no worries. Thanks again,
Jon A., Ravenna, KY
thank you so much for the update and confirmation on the return of the boots. unfortunately they didnt work out for me, but i had also purchased 3 pairs of bibs, all of which i am very pleased with! pleasure doing business with a prompt and courteous operation, look forward to doing more business in the future. p.s. I have been telling all my co-workers about SUPERCASUALS!, thank you
Marc I., Wall, NJ
Thanks. You are quick!
Dan B., Simpsonville, SC
Thank You for your very fast reply. I'll refer your website to my husbands co-worker immediately.
Diane W., Joliet, IL
I want to send you a big THANK YOU. I really appreciate your super quick response and information you've sent. I've heard rave reviews about the garments. Thank you again,
Lee P., Yucaipa, CA
I wish to express my personal and sincere gratitude... not only did my order arrive in time for Christmas, but it arrived a quick 3-days after placing it originally and in full. This is commendable given the time of year it is with the holiday. Please express my gratitude to both your staff (and yourself) for making this happen. As a first time customer, thank you! Enjoy the season!
A Very Merry and Happy Customer,
Aprile R., Agawam, MA
Thank you so much for the quickest answer I have ever received... Thanks again!!
Tonya W., Memphis, TN
Wow. That was really professional. Thank you! Your commitment is appreciated.
Brooke B., Sarasota, FL
OK, great, thanks Steve! I sure enjoy ordering from your company! You have by FAR the best service I've experienced!!
Keep up the great work!
Gary P., Sun Prairie, WI
hello, my name is brad and i recently purchased a coat and 2 sweatshirts from your website. i was very suprised when i got home and my order was there in full on christmas eve. living in Ohio in the winter with a broken coat was not fun at all. i just wanted to let you know that i was very pleased with the speed of service and willingness to accept returns per your insert. i will not be returning anything but to see that kind of customer service especially around the holidays is very nice..... thanks again and have a great day
Brad N., Parma Heights, OH
I just wanted to send a note to express how happy I have been doing business with Super Casuals. It is too often that we get feedback about the negative things, I would like to take this opportunity to express the positive. Three years ago, your company helped me out of a bind by getting me an order that I needed right away. Since that time, I have and will order my husband's jeans from no other store. You are fast, friendly, and have wonderful customer service. I placed my yearly order on Monday, 11/30 and received it today [Ed. 12/2]. I just want to thank you and know that you have a loyal customer in Michigan!
Deb A., Vicksburg, MI
Thank you Steve. Your company and the excellent customer service will keep me coming back to your site for work clothes before I ever go to the store.
Troy and Michelle M., San Diego, CA
Just a note to let you know that my other order arrived and the change that I asked for had been done! This was my first time ordering from Supercasuals and my experience has been great!! Thanks for a great job well done!
Bonnie O., Jefferson, ME
Thank you for your prompt reply. I like doing business with your company. This is the second year I have purchased from you and I compliment your promptness and super service. Warm regards for the holydays!
Joan L., Hudson, NY
Thank you very much for such a rapid response to my order. It's a real pleasure to deal with a business that cakes care of their customers so well.
Gene T., Webster, NY
[Editor's note: Our apologies to those living on Long Island :)] It sure is refreshing to know that nice people and great customer service still exist!( I have been living on Long Island for too long-nearly 10 years-and have to admit I have become distastefully jaded by the lack of basic, good-natured people here. It seems as though courtesy doesn't come naturally for what ever reason. I'm accustomed to WNY friendly folks-where I grew up. So thanks for making my day!)
Denise M., Stony Brook, NY
I have only 3 things to say about Super Casuals,
EXCELLENT SERVICE !
EXCELLENT SERVICE !!
EXCELLENT SERVICE !!!
You have gained 1 more loyal customer.
Thank You so much,
Roger B., Medinah, IL
I appreciate your quick and courteous service. I deal with vendors all day long and never receive customer service like that. I will recommend your website to anyone. Thank you,
Veronica N., Chandler, AZ
I was so pleased with the Columbia coat I ordered from you and recieved, that I ordered this one to be sent to my daughter in Washington state. Thanks for the 10% off coupon! It was a great incentive to order again from your company! My daughter can have the receipt, she knows how much it is. Thanks,
Ray J., Palm Springs, CA
Please feel free to use this testimonial: Recently ordered four items that came to us at record speed. When the one did not work, we sent it back and the credit to our Visa was in less than a week! What service. For sure we will visit you again. Thanks for outstanding treatment.
Ruth O., Bend, Oregon
I just want to say thank you so much for the quick shipping!!! I was so excited to see the package yesterday. I will do business with you over and over again - THANKS AGAIN! And MERRY CHRISTMAS!!!
Nicole P., Bangor, PA
Thank you very much for the excellent service. I wish everywhere I order from gave me the service that I received from your company. I received the coat quickly and I liked the way you kept me updated. The quality of the coat I received was excellent and I just hope it fits my son. I have no problem ordering from you or recommending your site to others. Hve a wonderful christmas and thank you again.
Donna G., Lewiston, NY
Thank you so much, Steve. I really appreciate your extra effort to get this to me by Christmas eve. My son really wanted this Mad Bomber for his January Boy Scout camping (typically 8-10 degrees Fahrenheit in the early am), and this is going to make a great Christmas present. Happy Holidays to you!
Dennis F., Kensington, MD
Thanks Steve. I will definitely do business with you again and will recommend you highly to friends.
Phil B., El Cajon, CA
I just received my order in the mail and am very pleased! Thank you very much for your prompt responses! One happy customer,
Dan M., Hampstead, NH
Thank you very much. I received it today. Super fast shipping!!!!!!!!!
Linda B., Lockport, NY
Thanks so much. It's easy to see why your company is building a great reputation. You've certainly made my son and I loyal customers! Sincerely,
JoAnn A., Linden, IA
Steve, Thank you again. It is because of outstanding customer service from you that I will definately do business with Super Casuals again. Thank You
Jon N., Sgt, USA 193rd MP Co
Steve I just wanted to let you know that I realy enjoy doing business with your company and I will deffaneatly[
] reccommend your internet site to all of my frinds and family! You have an awesome selection and I had to reurn a pair of boots and the service and the fast reurn from Super Casulas! Thanks
Keith F., Manassas, VA
Just a quick note to say thanks. I am very pleased with the service I received on my order and with the exchange when I ordered the wrong size.I have already told several people about your site and the service that I got. I can't say enough good about you. Sometimes you wounder about doing business online but there is nothing to worry about hear. This is the first place I will go the next time I need carharts. Thank your and your staff
Paul D., Phd, Wisconsin
Thank you so much for all your time and attention to my order. I will defenietly do more business with your company and let everyone know how customer oriented you are. Again much thanks,
Rene L., White Plains, MD
This is just a quick note to let you know how impressed we are with the speed of delivery. We ordered a pair of carhart boots on Feb 5th in the evening and they arrived Feb 8th in the morning. This has been the fastest we have received anything that we have ordered on line, and the shipping was free. We look forward to using your website for future boot purchases and will recommend it to friends. Thank you.
Fred P., Baker City, OR
Thanks for the speedy reply and the no hassle handling of the order. I have to say the personal reply is uncommon but refreshing. Thanks!
Willie S., Belle Plaine, KS
I just want to say thank you to the gentleman I spoke with who really went the extra mile to get me the shoes I wanted at a very good price. That's what I call customer service.
Bernard J., Keller, TX
Dear Steve, I just want to say, you guys are on top of your business. I really appreciate your fast and efficient turnaround on my return items. No, I haven't received it yet, but your speedy sending of my tracking info without even a call from me, assures me that I will receive it soon. Thanks, and you will certainly get more business from me in the future. Keep up the excellent service.
Gary P., Washington, DC
Thank you very much . I am sure to shop with you more in time to come . Cant get that kind of service around here , again , thank you ,
Sam B., Manila, AR
Wow, thanks! Great service!!!
Janet A., Flemington, NJ
Thanks Steve, It's nice doing business with someone who cares about customer satisfaction!
Mike S, Desoto, TX
Thank you very much for your excellent customer service. If you ever need a reference (for example, at some online shopping site) I would be more than happy to sing your praises. Such excellence in customer service is all too rare, and you deserve to thrive. Happy Holidays,
Katy K., Seattle, WA
i would like to thank your company for the great service and fast shipping wish more companies took pride in the great customer care i recieved, once again thanks
chuck n., Stafford Springs, Ct
I had a very good experience ordering from you store. Whoever waited on me yesterday was an absolute sweetheart. For the first time ever I din't have to give item numbers, she knew exactly what I wanted, helped me pick out colors and assured me that I wasn't too late for Christmas Eve delivery. My brother will be so pleased with his gifts.
Nora K., Raleigh, NC
Hi Steve........we rec'd the shipment this am......in good condition and it is exactly as ordered. Thank you so much for your most professional approach to our purchase. We will buy from you again. Hope you are enjoying the Holidays and not too cold. Thanks again,
Delores A., Albuquerque, NM
I received my orders today, great job! Thank you for your excellent service..
Michael B., Martinsburg, WV
Hi Steve, Received the boots. Most impressed. Quick shipping and the boots were comfortable right out of the box. Great price too. Will let people know about your site at work. Thank you!
Stephen D., Gahanna, OH
Steve, Thank you for providing outstanding service (Anne is very pleasant and definitely helpful to customers).
Ken R., Chicago, IL
To: Super Casuals Sales Staff Just wanted to write a little note to say Thanks, you guys are awesome! This is my 4th order from here and I have always been more than satisfied with everything. It is almost impossible to find a Levis 38X36 jean and you always seem to have them in stock. Your response time is incredible, I always track them with the tracking number and every time I order they get shipping on the same day and are at my door in Iowa in 3-4 days. Again thanks for everything and you now have a life time customer
Pat, Gladbrook, Iowa
Thank you so much for your easy return/exchange services. I received my exchange and am completely satisfied. Thank you again.
Kathy B., Elizabethville, PA
I just received my order today, I just want to tell you all how very happy I am. My jackets got here just in time this weekend it is going to be brutal, I just want to say thank you so very much, great service and shipping. I will be telling friends and co-workers about you.
Steve L., Pottsville, PA
Thank you very much for providing such an excellent customer service experience!!!
Debra M., Woodinville, WA
I just wanted to say that dealing with your company was such a pleasant experience. Your website was very easy to use and the merchandise was received in two days.
Thank you very much.
Stephanie N., Wilmington, DE
Dear Sir: Less than 10 days before Christmas, I decided to order Carhartt coveralls for my son. I tried to place an order from a national department store catalog but the coveralls were unavailable. Then I found your website online and decided to order them from you. The girl that answered the phone got up and checked to see if the size I needed was in stock and is was, so she said she would ship it to me the same day. I added a pair of Carhartt socks with my order to bring it to over $100 and I received free shipping. I received my order 2 days later and saved approximately $70 from the department store catalog's price. This e-mail is to thank you for your prompt shipping and great price! I really appreciated it. Thanks,
Debbie K., Seaford, VA
received my order yesterday. fast shipping, excellent condition. thanks for the great services...will order again. thanks again
Penny S., Athens, IL
I received the order I placed, product is as described and was promptly shipped/received. Always good to deal with a good business. I will say good things about you.
John K., Germantown, MD
I just want to call out this outstanding customer service! I shipped this [retrun] item on Saturday morning and received this notice about 50 hours later. That's impressive turnaround and will certainly drive me to do business with Super Casuals again. Thanks!
Jeremy L., Dedham, MA
I received the hat today, one day after placing the order! Thank you so much for the incredibly fast processing and shipping. You are a model business, I hope to do business with you again. Best, Larry
Larry F., Audubon New York, NY
Hello there - I just wanted to let you know that my order arrived today and I couldn't be more thrilled. It was the correct item and carefully shipped in a timely fashion, even during a week that contained a holiday.
There will be no hesitation to order from Super Casuals in the future.
Thank you again for superior service!
Renai C., Harleysville, PA
Thanks so much! Finally received the Carrhart denim bib overalls and they fit my husband perfectly. I told all my friends about Super Casuals, and that your site is one they can trust for great customer service. Thanks again,
Lisa Q., Freeport, FL
Tammy, THANK YOU... your website isn't kidding. You guys do offer excellent customer service. I will bookmark your site so in the future I'll be ordering from you again. I see you guys carry a large assortment of Carhartt jeans - that's all I wear. Just ordered two pairs of B180 from Pennys. Next time, I'll order from you. Thanks again and take care,
Charlie P., Semmes, AL
Thank you very much for the quick turn around in the order processing. My other boots have finally worn out after 13 years. The boots fit like a glove and it was the first time ordering boots online. Again, thank you and I will refer Supercasuals.com to many of my customers and colleagues in the Landscape and Tree Service Business.
Thank you One Happy Customer,
Brendan A., Brendan's Landscape Service, MA
Please be advised. Not only am I very pleased with the pricing, I am totally impressed with the speed of shipment. I placed this order on Tuesday afternoon, and received it on Thursday -- free shipping. Thanks,
Linda P., Park Ridge, IL
Thank you Steve! Your exceptional and professional customer service is much appreciated! [Editor's note: This was for an order cancellation!]
Steve B., Falls Church, VA
Thanks Steve I have to say, I really couldn't be more impressed with your customer support. Rest assured I'll be ordering from you in the future. Have an excellent day
Keith V., East Greenwich, RI
Thank you very much...it has been a definite pleasure doing business with you. Great customer service....very hard to find these days.
Steven S., Scranton, AR
What a GREAT company! Good service, and prompt communication. I'll pass it on! Thank you,
Mark B., Bozeman, MT
Wow! I am so impressed! I just ordered these items this morning, and they're being shipped out already. Now that's customer service!!!! Thanks so much!
Tracy E., Pine Grove, PA
I wanted to write and tell you how pleased I am with my order from SuperCasuals. Often low prices lead to poor service but I can not say that I have received poor service from you. I like Carhartt products and I will buy them from you inthe future. Keep up the good service and you can keep me as a customer. Thank you.
Steven H, Deland, FL
Good morning Steve, I wanted to take a moment and commend you on your excellent service. I have ordered from your website several times and my expectations have been exceeded every time. It is great to be able to do business with a local company that offers quality products, with excellent prices and excellent customer service. Thank you!
Chuck E., Fairport, NY
Just wanted to tell you how happy my hard working son was with the work boots I ordered him. Thank you for the speedy delivery,he needed them.
Patty V., No.tonawanda, NY
Just a quick note. I do a lot of Internet purchasing and your company is one of the best that I've ever dealt with!!! Great service, shipping and product. Almost unbelievable that I can place an order at 11:00 AM one day and have it at my doorstep at 10:00 AM the next. Great job!!!
I'll definitely be back in the future for more on-line purchases.
Ted F., Camillus, NY
Thank you. It was a pleasure doing business with you - your rapid response in getting the first product to me was a very pleasant surprise. Excellent customer service.
Doris B., Hudson, OH
Thanks!! You guys have been great! This is my second purchase from this company and I will be coming back for more! You guys are awesome! My first order worked out great with no problem! This second order didn't fit right, and you guys have helped so much in helping to correct this matter! Great company, wonderful people, I look forward to doing business with you again!
Wishing you well and hoping to hear from you soon...
John & Michelle O., Konawa, OK
Dear Friends, Thank you so much for your attention to my order and my needs. It is a pleasure doing business with a concern like yours that cares what customers think. I will recommend you to my friends. Vermonters still buy winter clothing in spite of global warming. With the price of gas going up daily, it costs a lot of money to drive long distances to stores -- maybe to find out that they don't stock the desired item. Internet-based shopping will increase and I hope good people [and neighbors] like you will profit from it. Sincerely,
Jim W., Rutland, Vermont
I wanted to write and tell you how great your internet store is. I was looking for Carhartt bib overalls and you actually had how to measure for them on your site. I was skeptical about adding 4 inches to the waist and taking 2 away for the length but ordered them that way and they are perfect! I placed my order on Jan 22nd and received it the 23rd! That was the best service I ever received from an internet store! Thanks for doing a great job! My husband told all his coworkers of our experience with your site because we were so happy with the service
Tammy H., Green Lane, PA
I just wanted to say wow ! I am very impressed with the quick email response and the lightning fast shipping. thanks
Rich, Whately, MA
I wanted to take a moment to thank you for the excellent service I received on my order. The staff was extremely helpful when I called to inquire about shipping times and everything I was told was extremely accurate. I actually received my package a day early. It put my mind at ease to know I could track the status of my delivery on your website. I will, most definitely, be using your company in the future. Thank you again and happy holidays
Constance L., Texarkana, TX
I have spent the last week or so shopping for these Bib Overalls. The stores dont seem to stock my size and I have spent a lot of time in haste looking for these. I did a search for Carharrt on yahoo , your website came up and I was done in a matter of minutes . Thank you for a website thats both user friendly and quite easy to navigate. I am sure I will be doing business here again .
Chuck D., Raymond, NH
Thank you! Your service is great.
Nancy F., Westlake, OH
Thank you for such a quick shipment and delivery........AWESOME
Teri B., North Wilkesboro, NC
Thank you very much for your prompt service. I appreciate everything you did. Thanks again.
Linda W., Oak Forest, IL
Thank you so much! This was probably the easiest website I've used--easy return and exchange process and your prices were extremely reasonable! We'll definately do more business again. Thank you.
Melissa P., Palmyra, NY
I just wanted to thank you for the very fast shipping and for the super fast crediting of my return. I was very pleased and will be back to buy from you again. Thank you for a pleasant transaction.
Enjoy your Holidays,
Lynn G., Byron, MN
Thank you for your professionalism and promptness.
Bettylynn P., Matawan, NJ
Thank you so much for your prompt response. The order arrived today, just as you indicated in your e-mail. I truly appreciate your helpfulness, and I will definitely order from your company again.
Pamala M., Buford, GA
Thank you so very much! Excellent Service!
Kathryne H., Richmond, VT
I ordered a jacket from you on wednesday afternoon. I received the jacket on Thursday morning. I would like to thank you for the quick prompt service. I wish you happy holidays Thank You so much!
Linda M., Porter Corners, NY
Thanks so much for great service!! Your so prompt in shipping your products. I found you by Google and will tell others about your company.
Kathy V., Barboursville, WV
Dang, that was fast. Now I'm really glad I went to your web site. These are gifts, so my work address is important. Thanks so so much Steve. You made my day.
Donna L., Murrieta, CA
Great turnaround! I will remember your site during the upcoming holiday season. Keep up the excellent work.
Charles L., Oswego, IL
I ordered a coat on a Sunday and it shipped the next day. I had detailed tracking/order info the very next day. Great site, great prices and great service! The same coat I paid $88 shipped was $115 (plus tax) at my local mall. One could not ask for a better combination of price, product and service.
John N., Defiance, OH
Great selection and service, fast delivery and fair pricing. Just recived my order and wanted you to know I was very pleased. Thanks!
George E., Towaco, NJ
Hi Steve, Just a note to tell you the pants order arrived today at 3:30. That is less than 24 hours since I ordered from you!!! Such good service, Thank-you--Will order from you again, for sure.
Ted, Three Mile Bay, NY
Just a quick note to let you know how pleased I am with your products and service. I have been searching for a particular type of workshirt that I was previously able to obtain at a local outlet of a nationally known retailer. They no longer carry this product so I was very pleased to find basically the same thing in your store. Actually,I like it even more. I ordered one around 3 weeks ago,received it only 3 days later and I have just ordered 3 more (5 minutes ago). You also carry a model and size of Lee jeans that I have trouble getting at times. Your store isn't exactly around the corner from my house so the internet shopping is ideal. You have obviously set up your site properly and in a "safe" manner, so I feel very comfortable using it.
Stuart R., Cherry Hill, NJ
I just wanted to let you know that I received my package this afternoon - it arrived exactly when promised. Thank you so much for the prompt, courteous, efficient manner in which your company does business - and the great prices! I will surely be ordering more merchandise in the future from Super Casuals...
Robin S., Whittier, CA
I established an account with you folks just before Christmas 2005, but I don't know my Customer ID number. However, I do want to go on record in giving the following testimony: I was placing my order(s), backorder(s) and returns during the holiday season between Thanksgiving and through the middle of January. I was using your Website to make my choices and to place my order(s). Obviously, this is the busiest and most demanding period of the year in attempting to conduct business in the manner I was. Most of the articles I ordered were gifts for others. When it comes to getting gifts for anyone, I am very meticulous and compelled to do my very best in matching the gifts with the people for whom I am buying them. Consequently, I made several mistakes in choosing sizes and in some other choices I made. Nonetheless, in my efforts to acquire the merchandise and use the service you offer and provide, I created a complex situation for us both. I, also, lost track and became confused of the transactions we had conducted, even though I had made copies of the orders, the confirmations and the finances involved. It was only by the professionalism, in conjunction with a very friendly, understanding and cooperative service staff, was it ever possible for everything to fall into place in the end. The lady in the accounting department was very patient, effective and efficient in utilizing her expertise in order for the billing to be done in a fair and equitable manner in regards to both our interests. It is, now, the middle of May and I want to purchase a Carhartt jacket, for myself and a pair of jeans as a gift. I did not hesitate as to where I am going to buy them or am I going to conduct any comparison of pricing with any others. I am going straight to your Website stored in my Bookmarks and begin to put together, again, an Internet order. It seems, under the circumstances described above and the resolution thereof, saying "Thank you" or "I appreciate the kind, friendly and professional service." isn't enough. Therefore, I hope repeat service and word of mouth will, along with this note of praise, will suffice for now. I am reminded of a response my dad used to make when he wanted to express his gratefulness to someone. "Thank you, until you're better paid.
Sincerely and respectfully,
Wally R., Battle Creek, MI
I have ordered from SuperCasuals several times over the past few years and have always been impressed with the service. The orders have been processed, shipped and on my doorstep in a unbelievably short time. I would much rather order from you than drive an hour up the road to a large chain sports store (Gander Mountain) for my Carhartt clothing. It is a pleasure doing business with you. Great Service, Fast Shipping and Fair Prices..all from my easy chair.. shopping just doesn't get better than this!
Bill W., Chincoteague, VA
I just want to inform you guys that I was pleasantly surprised at how well you handled my order and exchange. You are extremely efficient and in this day and age of "sweating" exchanges and such, you made my day!
Just wanted to let you know that you are doing a great job and keep up the good work. Go Geneva!
Antoinette M., Uniondale, NY
We got our exchange back from you and both the vest fit great! Thank you for the quick and easy exchange!
Angela C., Kansas City, MO
Thank you for the quick shipping! I have your store saved in my favorites so I can come back. I even told family about the great service.
Tina K., Old Chatham, NY
I received my package I would like to thank you, you were always so curtious on the phone I would recommend you to everyone. I look foward to doing business with you again.
Darla E., Chunchula, AL
I just want to thank you for the absolutely wonderful service. I could not believe I actually received the Carhartt Jacket for my granddaughter's birthday in California in 2 days! Its the exact one she wanted. Had it just in time for the cold days and nights at the swine show. Oh, by the way, she found the note you put on the invoice wishing her a happy birthday and good luck at the show. I definitely will be doing business with you in the future.
(Editor's Note: The pig's name is Sandy!)
Linda T., Mira Loma, CA
Thank you so much for providing web access to your store. My friend, Richard, received his order today and from the call I got from him he is very pleased. He scoured this town for that jacket, a regular part of his wardrobe. So did I, and a few weeks ago I found your site on the Internet and told him I could order it online. Well, he's about an old timer and didn't have much faith in my offer. But finally he conceded when I showed him the jacket on your site, and told him I had called to confirm you had the jacket in stock. After checking a few more possible merchants, where he tried on the vest for size, he let me make the order. I was very impressed with the same day email response from you letting me know you had shipped the order. Thank you very much for providing such great customer service. I look forward to supporting your business in the future.
Barbara H., Phoenix, AZ
I just have to say again I'm not sure I've ever received service like yours. You guys are tremendous. These days it is rare to find business people who are truly interested in good service. Thank you.
Margot P., Douglasville, GA
Wanted you to know your prices on Carhardt merchandise is great and your service is even better. You now have a new customer. I have placed 2 orders with you so far and the process is so easy. Merchandise was received remarkable fast. My son is very tall and when ever I buy him a Carhardt sweatshirt it is too short. I am so pleased to see you have Tall sizes. My son was thrilled when he received his 1st shirt from you store. It fit him perfect. Thank you so much.
Judith A., Yarmouthport, MA
I just received my order. I wanted to let you know how much I appreciate the great customer service (especially convenient tracking), prices and quality of merchandise. I received everything very quickly. I do most of my shopping online and really do appreciate great mail order companies. I will be sure to do business again with you in the future.
April S., Mount Ulla, NC
It has been a pleasure communicating with you over the last few weeks. Thank you for being so understanding, cooperative, and helpful. I am sure our employees will be pleased with their jackets. If we at Bleached Pulp Mill are ever in need of merchandise that you carry, we will definitely contact you again.
Galena B., Bleached Pulp Mill 24/7 Safety Committee Chair
Doing business with you has been a real pleasure. FAST shipping, great prices and a great selection. I will be doing business with you again. Too many companies anymore just don't care. I am so glad to find one that does, Keep up the great work.
Gregory P., Russellville, KY
This is the second time I ordered from your company and can only say good things about your prices, service and selection. You guys are truly a pleasure to do business with.
John C., York, PA
Thank you so much for WONDERFUL customer service. I will be certain to use your company in the future and would not hesitate to reccomed you! Thank-you again.
Gayle K., Sutton, MA
I ordered a pair of Wolverine boots for my husband for his birthday. I had to tell you, you guys are AWESOME! My husband LOVED the boots so much he returned the pair he had bought a week earlier. And his brother liked them so much he asked me for your website so his wife can get a pair for him for Christmas. You guys should be proud. Your customer service is incredible and I will be coming back again as well as referring folks to your site! Keep up the great work! You saved my life with those boots!
Marcelle C., Somerset, NJ
Thank you! Every penny counts, and when you charge $10 LESS than the manufacturer, and I STILL get it direct from them, I have no reason not to be FULLY impressed with your company, recommend you to others, and continue to patronize your "store." AWESOME work! Keep it up!
Catherine D., Louisville, CO
Thank you very much for the assistance I recieved yesterday! Anytime that I need Carhartt...you guys will have my business.
Veronica O., Greenwich, CT
Outstanding service!!! I do the majority of my shopping on-line and your prompt response and service are the best that I have ever received. It is greatly appreciated and I look forward to doing more business with you in the future. Thank you and happy holidays.
Sharon B., Walla Walla, WA
Just a note to let you know that the order was received and to thank you for the fast shipping - it arrived in two days. Also, your sizing recommendation for the bib overalls was dead on. I have added your site to 'My Favorites' and will definitely return to shop again. Thanks Much!
Dennis M., Bristol, CT
I would like to thank you for the quality of order processing and for the quick delivery!! I was very suprised when the UPS truck pulled in yesterday!! Of course I asked her if she was going to race the "Big Brown Truck" Ha Ha!! But I just wanted to let you know how happy I was with your company and the service you provide!! Please be assured that when I need carhartt's again, I will be finding you!! Thanks Again.
Laurie W., Scottville, MI
Thank you for your excellent service. I ordered 2 pairs of carhart pants on Monday 4/11 and they were sitting on my porch today 4/13. From NY to Michigan in that short of time is my kind of shopping. Thank you. You will be getting orders from me again.
Mary R., Vermontville, MI
I am very pleased with the efficiency or your company. I look forward to doing more business in the near future. Thank you.
Donna S., Roanoke, VA
Please let me take a moment to thank you for all your help with my recent purchases. I admit I now do the bulk of my purchasing (including furniture for my new home) online and rarely have the opportunity to interact with the merchant's I'm ordering from, so was delighted when I called your shop and was given straightforward answers to my questions. You went above and beyond my expectations for "customer service", especially when I needed to exchange the items for other sizes. It was a delight to meet you and I look forward to speaking with you again. As I suspect my son will continue to need "Carhartt" products, you have us as lifetime customers.
Susan P., Saint Louis , MO
You guys are THE BEST!!! I have driven myself crazy looking for this sweatshirt... I drove to 8 stores over 2 months looking for this. And the very best part of you? Including shipping, you were still cheaper than the lowest price store. I'll love you forever, tell everybody I know about you, and make you my new "store". Thanks again
Janie C., Blackwood, NJ
I received my order yesterday and was very pleasantly surprised. I have never had such a fantastic online ordering experience before. And the quality of the merchandise was as it should be. My order was delivered quickly and you also accomodated a last minute request. I would DEFINITELY order from you again. Thank you again for making this fun and easy!!!
Nina F., Detroit, MI
Thank you so much, you folks are "Super" to get this jacket back to me so quickly during such a busy time of year....I can't believe the service you offer, it is outstanding and the quality of merchandise is excellent.
Beverly D., Livingston Manor, NY
I just wanted to drop you a note to say how much I appreciated your care and promptness in getting out my order. You were very helpful and I will remember that for the future and will tell my friends about your company. Kudos on a job well done!
Amy G., Toms River, NJ
I just wanted to drop a note of thanks for your wonderful, fast service. The Dickies work pants arrived within 2 days, in beautiful condition. In this day of poor courtesy and worse service, this was a releif and pleasure dealing with you.
Cynthia M., Bowling Green, OH
I sincerely would like to thank you for your prompt attention. The service from you folks was really fantastic please keep us on your mailing list we could not ask for better service and the fast turn around on our exchange. Thanks again.
Jim & Cathy H., Belle Vernon, PA
Order arrived today - the right stuff - perfect fit, perfect service. Glad I found you. Thanks, guys.
Cynthia L., Rockport, IN
I just wanted to thank you for making shopping for my 3XL Tall husband so easy and fast. We received our first order only two days !!!!! I'm sure we will be ordering from you again. Customer satisfaction rating is 100 %.
Karen H., Hammonton, NJ
All items from your order arrived quickly and in perfect condition. Thanks again for your convenience, prompt service and great value!
Dennis M., Mt. Vernon, NY
I have nothing but good things to say about your company and the service I received from your company!
Brandon W., Stevens Point, WI
Thank You, I just wanted to thank you for your fast response with the problem with my boots. Carolina shipped the boots and I received them today.Again I just want to thank you,and I will spread the word of your website.
This is the best online order service I've dealt with in a while.
Justin L., Copper Hill, VA
Finding your website was really great. It always seems that the stores don't carry the size I need for my boyfriend. Your website is great. Thanks for the wonderful, personal service.
Jamibeth M., Lake Hopatcong, NJ
Thanks so much for processing my order so quickly! I'm so excited to have finally found a place where I can purchase Levi's for my husband (his size is SO hard to find locally) at such a great price. Usually, I have to go to a Big & Tall store and pay exorbitant prices.
Dawn B., Las Vegas, NV
Thanks to you, I'll have my boyfriend's birthday gift in time - can't thank you enough for keeping me out of hot water, ha. Also really appreciate that you let me know in such a timely manner that you could change the shipping instrux - I can stop worrying now. You must get nothing but top ratings in customer service if you treat every customer as you have me! I will definitely shop with you again.
DeAnn M.,Acampo, CA
Thanks much People for answering my questions to get me just what I needed & wanted!
Tim R., Stratton, ME
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Super Casuals | 52 Seneca St. | Geneva, NY | 14456 |