Why don't we offer free shipping on returns and exchanges like many other online vendors?
Because we're different than most other online retailers.
Our goal is to offer the very best prices up front.
And we believe we do just that
with exceptional values on brands like Carhartt, Levis and Carolina boots, to
name a few.
We do not build shipping costs into the price like most other retailers.
Our prices reflect the best price of the item only. If you are looking for
great value, we offer it up front.
Compare our prices to most retailers offering free returns and exchanges
and you'll see how the expense of shipping is built into their higher prices.
This works out for the vast
majority of our customers.
We have a very low return rate. The vast majority of our customers are satisfied with the products they receive.
Even if an exchange is required, the additional shipping charges in many cases add up to the same or less than what you would pay for the product elsewhere.
Okay, now that we have that out of the way...